Common Streaming Solutions

Don’t worry if you’re having some technical issues. There’s a basic solution for nearly all technical errors! Find info on topics like how to restart your device, check your internet speed, or reinstall the Sling TV app.

• Common Solutions >
  
  • Six Common Fixes
  • Resetting an Internet Connection
  • Power Cycling
  • Streaming & Internet Solutions
  • Device Specific Troubleshooting:
    • Clearing Cache, Updating, Relaunching, and Reinstalling the Sling App
• How to Stream on Multiple Devices >
• Clearing Device & Browser Cache >
• Updating the Sling App >

Antennas

Get details on all things antennas! From setting up your antenna and how to get the best reception, to troubleshooting reception issues.

• Find the Best Placement for an HD Antenna >
• Frequently Asked Questions about Antennas >
• Troubleshoot HD Antenna Audio & Video Issues >
• Receiving a Poor HD Antenna Signal >
• LG Over-The-Air Channel Integration: How It Works >

Device Specific Help

Find out all the different ways you can watch Sling TV and other device-specific questions.

• Device Specific Troubleshooting >
• Supported Devices FAQs >
• Watching on Multiple Devices >
  
• Speed Recommendations >
  
• Activating Sling TV >
• AirTV Device Help >
  
• Set Up a Roku Device >
  

DVR & Recording Help

Get help with any issues related to recording or watching programming on DVR.

• DVR Troubleshooting >
• How to Use DVR & FAQs >
• DVR Free & DVR Plus Features >

Error Messages

Look up codes and find information to resolve errors received while streaming Sling TV.

• Error Code Lookup Page >

Known Issues

Sometimes issues take time to resolve. Our goal is to acknowledge known issues being investigated by our team and provide you with a workaround if we don't have an immediate fix.

• Known Issues Page >

Specific Technical Issues

Get help resolving issues such as freezing, buffering, black screens and more.

• Audio & Video Out of Sync >
• Black Screen >
• Buffering >
• Closed Captioning Issues >
  
• Freezing or Skipping >
• HDCP Content Disabled >
• Incorrect Guide >
• Missing Audio >
• Missing Channels >
  
• Not Subscribed to any Channels >
• Sling has Crashed >
  
• Small Picture on Screen >

Using Sling & App Features

From a fully-featured guide experience to DVR service with 50 hours of recording time included for FREE, Sling TV has the features you want. Check out the articles below for how-to guides and to find answers to feature related questions.

• App Streaming Settings >
• How to Manage My Account >
• Using Closed Captions >
  
• Using DVR & FAQs >
• Using the Guide >
  
• Using 'My TV' on Mobile >
  
• Using Player Controls & Time Shifting >
• Using Parental Controls >
  
• Using Search >
• Using Alexa Voice Control >
• Hiding & Showing Duplicate Channels >
  
• Blackouts & Viewing Restrictions >

Not finding what you're after?

• Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
• Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.