In an effort to optimize the customer experience while providing the transparency you expect, we're always working to update how we inform you about known issues. Our goal is to acknowledge known issues being investigated by our team and provide you with a resolution.
With all known issues, our aim is to find a permanent solution to the problem, however, if a workaround is available before we can fix the issue, we'll provide you with the appropriate information below.
Click on an issue below to view details
IMPACTED DEVICE(s): Roku
DETAILS: Customers viewing Fox channels on Roku may experience missing closed captions, or inaccuracies in closed captions. (Impacted channels may include: FOX News, FOX Sports and FOX Business, not local affiliate FOX stations).
WORKAROUND: Please adjust the "Video Quality" setting to High, Medium, or Low quality (Do not use Auto or Best Quality)
You can adjust the video quality settings by pressing "Down" on the remote while streaming, and then navigating to "Settings" within the Sling TV guide. In order for the video quality adjustment to take effect, you will have to exit and re-enter the video stream. We have notified Roku about this issue and hope to have it resolved soon!
LAST UPDATED: 01/13/2022
IMPACTED DEVICE(s): Browsers
DETAILS: There was a momentary redirect implemented that prevented some users from being able to access the Sling.com home page. Impacted users may still be unable to load Sling.com due to browser caching.
WORKAROUND: If you are currently unable to load the Sling.com home page, please clear your browser's cache. This should resolve the issue.
For help clearing your browser's cache, please visit our Clear Cache & Data article for more information.
LAST UPDATED: 01/06/2022
IMPACTED DEVICE(s): ALL
DETAILS: After selecting "Do not allow" for Purchases and Rentals in parental controls, customers are still able to make purchases & rentals without entering their parental control code.
WORKAROUND: We apologize for the inconvenience, and we are working to correct this issue with our engineers.
LAST UPDATED: 12/09/2021
IMPACTED DEVICE(s): Samsung & LG Smart TVs
DETAILS: The new South Asian channel MX One is not currently supported on Samsung or LG Smart TVs. Subtitles for this channel will only be available on iOS and Android devices.
WORKAROUND: In order to watch this channel, you will have to stream on a different device. We apologize for the inconvenience and we are working to resolve this issue.
LAST UPDATED: 11/11/2021
IMPACTED DEVICE(s): <N/A>
DETAILS: Some customers who signed up with our Verizon offer were initially given multiple subscriptions. In most cases, these subscriptions "expire", but some customers were double charged for a Verizon subcription and a Sling TV monthly subscription.
WORKAROUND: If you have been double charged, please contact us through our Virtual Assistant by clicking on the button below.
We apologize for any inconvenience this may have caused.
LAST UPDATED: 11/05/2021
IMPACTED DEVICE(s): <MY ACCOUNT>
DETAILS: Some customers who try to add NBA Team Pass or NBA League Pass within the Sling TV 'My Account' page will not see the option to add these packages.
WORKAROUND: Please contact us through our Virtual Assistant by clicking on the button below. Our Virtual Assistant can add the NBA Team/League Pass to your account without the need to call.
LAST UPDATED: 10/14/2021
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- Try using the Search Bar above to locate your answer. Search with one-word terms such as "install" or "account."
- Our Virtual Assistant can solve many problems 24/7. Click the Chat Now icon on your screen to begin.
- Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.