Find known issues being investigated by our team here. With all known issues, we hope to have a permanent solution available in a coming update. When a workaround is available, we'll have steps listed you can try to resolve the issue. Once an issue is resolved, it will remain visible on this page for 30 days following the deployment of a fix. Choose an option below to see more information:
Important Note: If you're experiencing an issue listed here, select Report This Issue to let us know. If you would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.
App & Device Issues
Account & Website Issues
Resolved Issues
Additional Questions
App & Device Issues
DVR Player Controls
Issue Description
When trying to use player controls (FF, RW, Pause) on an in-progress DVR recording, you may notice that controls are not available.
Workaround (if available)
Exit playback, and from the My TV screen, scroll down to Recordings. Find and play your recording from there.
App won't load on Roku
Issue Description
At startup, you'll see the SLING logo displayed, however, the app will not fully load. You may also see error code 2-30. Follow the instructions below to resolve the error.
Workaround (if available)
Check for updates to the SLING app and the Roku OS
If updating the app/OS doesn't work or isn't available, try the following steps (follow links for device-specific steps):
- Sign out and back in
- Restart the SLING app >
- Reinstall the SLING app >
If the above steps don't work, please contact us using the Chat Now button, and let us know your specific device ID. This can be found from the Roku Home screen by selecting Settings > System > About > System Info.
DVR Capacity
Issue Description
Recently, we upgraded the number of hours available with our DVR service. DVR Free users were upgraded from 10 to 50 hours of storage, and DVR Plus users were upgraded from 50 to 200 hours of storage.
Workaround
No action is needed on your part. These updates to your service occurred automatically. Additionally, please note that no external devices are needed to record channels you receive through SLING. For more on using and managing your DVR service, go HERE.
Account & Website Issues
Unable to Cancel
Issue Description
Customers are reporting that they are unable to cancel their subscription after logging in at sling.com.
Workaround (if available)
Teams are currently investigating this issue.
If during the cancellation process you're asked to sign in again, please do so. You'll be able to complete the process after logging in a second time. Other potential workarounds for this issue include:
- Use incognito or private browsing mode
- Disable any ad-blocker or VPN you may be using
- Use Google Chrome browser (if available)
Upgraded DVR Refunds
Issue Description
Customers with the free upgrade to 50 hours of DVR are being charged, this will be refunded before cycle.
Workaround
- Impacted users will be credited $5 three days before their billing cycle.
Resolved Issues
Samsung Update
Issue Description
Some Samsung devices on older versions of the SLING app are receiving a message that says A NEW VERSION OF THE APP IS AVAILABLE YOU MUST UPDATE THE APP TO USE IT, but the update gets caught in a loop.
Workaround (if available)
Uninstall and reinstall the SLING app to resolve this issue. You may need to remove additional applications to make room for the SLING app.
Get device-specific instructions here >
AirTV Coupons
Issue Description
Coupons for $25 of SLING credit that came with AirTV products not offered through sling.com show an expiration date of 12/31/2019. SLING will continue to honor these coupons.
Workaround (if available)
To redeem, visit sling.com/airtvpromo and follow the instructions on your screen.
Additional Questions
How can I report a Known Issue?
To report a known issue happening in your Sling TV app, you can select Report This Issue beneath each issue to let us know. Additionally, with the app open, please visit Settings, then Support, and select the option to Enable Debug Logging to send a report to us.
Important Note: If you're experiencing an issue listed here and would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.
How long do Known Issues take to fix?
The length of time to resolve a Known Issue can vary depending on the severity of the issue, the number of people impacted, and what steps will be needed to provide a fix. As such, we don't provide estimates for timelines in resolving Known Issues, as we cannot guarantee a fix will be deployed on a given date. In some cases, we may need more information to determine the root cause of an issue.
How will I know when Known Issues are fixed?
When a fix has been deployed, a Known Issue will move from the App and Device Issues or Account and Website Issues to the Resolved Issues section of this page. Resolved issues will remain visible for 30 days after their resolution. If you can confirm the Known Issue you've experienced has been fixed and you had previously enabled debug logging on your device, please disable it at that time.
Are all Known Issues published?
Not all Known Issues are published, as they are resolved quickly, don't affect you at all, or there may not be a workaround available yet.