Find known issues being investigated by our team here. With all known issues, we hope to have a permanent solution available in a coming update. When a workaround is available, we'll have steps listed you can try to resolve the issue. Once an issue is resolved, it will remain visible on this page for 30 days following the deployment of a fix. Choose an option below to see more information:
Important Note: If you're experiencing an issue listed here, select Report This Issue to let us know. If you would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.
App & Device Issues
Account & Website Issues
Resolved Issues
Additional Questions
App & Device Issues
6-25 error code on Android Mobile
Issue Description
When When trying to stream a channel while using cellular data on a Android Mobile device, erro code 6-25 may display.
Workaround (if available)
Please connect to a WiFi network to resolve this error.
Upgrading the Android device's OS (Operating System) to the latest version may also help resolve this error on cellular data.
Shahid Login Issues
Issue Description
Shahid is experiencing technical difficulties with customers trying to login to their app using Sling credentials.
Workaround (if available)
Please ensure your login credentials are correct, and reset your password if necessary. If the issue persists, please try again later.
DVR Player Controls
Issue Description
When trying to use player controls (FF, RW, Pause) on an in-progress DVR recording, you may notice that controls are not available.
Workaround (if available)
Exit playback, and from the My TV screen, scroll down to Recordings. Find and play your recording from there.
Account & Website Issues
Unable to Cancel
Issue Description
Customers are reporting that they are unable to cancel their subscription after logging in at sling.com.
Workaround (if available)
Teams are currently investigating this issue.
Please go to Sling.com/signin/account and log in to cancel. Other potential workarounds for this issue include:
- Use incognito or private browsing mode
- Disable any ad-blocker or VPN you may be using
- Use Google Chrome browser (if available)
Resolved Issues
App won't load on Roku
Issue Description
At startup, you'll see the SLING logo displayed, however, the app will not fully load. You may also see error code 2-30. Follow the instructions below to resolve the error.
Workaround (if available)
Check for updates to the SLING app and the Roku OS
If updating the app/OS doesn't work or isn't available, try the following steps (follow links for device-specific steps):
Sign out and back in
If the above steps don't work, please contact us using the Chat Now button, and let us know your specific device ID. This can be found from the Roku Home screen by selecting Settings > System > About > System Info.
Additional Questions
How can I report a Known Issue?
To report a known issue happening in your Sling TV app, you can select Report This Issue beneath each issue to let us know. Additionally, with the app open, please visit Settings, then Support, and select the option to Enable Debug Logging to send a report to us.
Important Note: If you're experiencing an issue listed here and would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.
How long do Known Issues take to fix?
The length of time to resolve a Known Issue can vary depending on the severity of the issue, the number of people impacted, and what steps will be needed to provide a fix. As such, we don't provide estimates for timelines in resolving Known Issues, as we cannot guarantee a fix will be deployed on a given date. In some cases, we may need more information to determine the root cause of an issue.
How will I know when Known Issues are fixed?
When a fix has been deployed, a Known Issue will move from the App and Device Issues or Account and Website Issues to the Resolved Issues section of this page. Resolved issues will remain visible for 30 days after their resolution. If you can confirm the Known Issue you've experienced has been fixed and you had previously enabled debug logging on your device, please disable it at that time.
Are all Known Issues published?
Not all Known Issues are published, as they are resolved quickly, don't affect you at all, or there may not be a workaround available yet.