If you’re seeing a frozen picture or an intermittent buffering wheel while streaming, you may be experiencing a drop in the internet bandwidth available to your device. This drop usually occurs when several connected devices – such as phones, laptops, games consoles, or tablets – use the same internet connection.
Every device on your home network shares a portion of your available bandwidth, which means that with each connected device, less bandwidth is available for the remaining devices to perform online tasks. When trying to watch TV, this limited bandwidth can impact streaming quality.
Try a different channel to see if the issue persists
If the issue only occurs on the original channel, please contact us
Your network connection may be the reason you're not seeing any content. Try connecting to a different service provider, such as a different WiFi network or mobile data connection (if available).
For the best streaming experience while using Sling TV, you'll need a strong WiFi network and stable internet connection. While we love using WiFi, the best way to make sure you have a great connection is to connect your device directly to your router.
Not all devices can be hard-wired to a router, so if this is the case with your device, or this didn't improve performance, try the next step.
Make sure your WiFi connection is strong, or that your ethernet cable is properly plugged in.
- If you're connected properly, it's possible the Sling TV app is not receiving the necessary connection speed to view video. Check your connection speed, and make sure you don't have a bandwidth limit set
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Try using the Sling TV app on a different device so you can continue watching right away.
- If the Sling app works on another device, contact your device manufacturer for additional help
- If the Sling app does not work on another device, there may be an issue related to your account. Please contact us so we can look further in to the issue.