Sling TV Help Center



Known Issues
Find our list of known issues here, and if available, workarounds to resolve them. With all known issues, our aim is to find a permanent solution to the problem, however, if a workaround is available before we can fix the issue, we'll provide you with the appropriate information. CLOSED CAPTIONING NOT WORKING - FOX CHANNELS with Roku devices DETAILS: Customers viewing Fox channels on Roku may experience missing closed captions, or inaccuracies in closed captions. (Impacted channels may include: FOX News, FOX Sports and FOX Business, not local affiliate FOX stations). Please adjust the "Video Quality" setting to High, Medium, or Low quality. UNABLE TO LOAD SLING.COM HOME DETAILS: There was a momentary redirect implemented that prevented some users from being able to access the home page. Impacted users may still be unable to load due to browser caching. Clearing your ALL TIME browser cache history should resolve this problem. Parental Controls After selecting ""Do not allow"" for Purchases and Rentals in parental controls, customers are still able to make purchases & rentals without entering their parental control code. MX One The new South Asian channel MX One is not currently supported on Samsung or LG Smart TVs. Subtitles for this channel will only be available on iOS and Android devices. Verizon duplicate charge Some customers who signed up with our Verizon offer were initially given multiple subscriptions. In most cases, some of these subscriptions "expire", but the customer is still double charged for a Verizon sub and a Sling Monthly sub. NBA Team/ NBA league Pass My Account Some customers who try to add NBA Team Pass or League Pass within My Account will not see the option to add these packages.
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