If your audio and video are not matching up correctly, this could be caused by an issue with the feed being received and processed incorrectly.

The steps listed below can resolve most streaming issues. In order to save you time, we recommend that you try these steps in the order they are listed below.

STEP 1 Change Channels

• For issues with programming on a specific channel, try changing channels, then change back to the original channel. Alternatively, you can open your guide and re-select the channel you’re currently viewing to relaunch the stream.

STEP 2 Close Other Apps

• Too many applications open on your device can impact performance. Make sure to close any apps you're not using while streaming.

STEP 3 Restart Your Device

In many cases, restarting your device will resolve issues like blank or frozen screens.

• Simply unplugging your streaming device from the wall/power outlet and plugging it back in will restart your device.
• If you continue to have issues streaming after restarting, try troubleshooting your connection >

STEP 4 Check Browser Settings for Website Issues

If you’re seeing issues when streaming Sling on a browser, such as long load times, frequent time-outs or buttons not being clickable, try the following steps:

1. If you’re using ad-blocker software or a VPN, try disabling it before you troubleshoot further
2. Switch to private browsing or incognito mode
3. Clear your browser's cache - Get help clearing cache >

STEP 5 Try Another App or Device

Unfortunately, it looks like things aren't working quite right on your device right now. Please try using a different device with the Sling TV application on it so you can continue watching.

• If the Sling app works on another device, please call your device manufacturer for assistance

• If the Sling app does not work on another device, there may be an issue with your account. Please contact us for assistance