General troubleshooting
For most streaming issues, you can get back to watching TV by trying a few basic things:
Change Channels
- Try changing channels, then returning to your original channel. This can help identify if the issue is specific to your channel or happening across the app.
Close other apps
- Too many applications open on your device can impact performance. Make sure to close any apps you're not using while streaming.
Sign out and back in
- Sign out of the Sling app by selecting Settings > Account > Sign Out.
- Sign back in.
- Forgot your email address or password? Get help signing in >
Restart your device
In many cases, restarting your device will resolve issues like blank or frozen screens.
- Unplug your streaming device, wait 10 seconds, then plug it back in.
- Device isn’t plugged into an outlet? Learn how to restart specific devices >
Reset your router and modem
Some streaming problems can be resolved by fixing your internet connection.
- Unplug the power cord to your router for at least 10 seconds, then plug it back in.
- If your modem and router are separate devices, make sure to unplug both.
- Wait 1-2 minutes for the system to reset.
- Relaunch Sling.
Disconnect any VPNs
- VPNs can cause Sling to think you’re watching from beyond our service area, and might accidentally block your streaming. Disconnect your VPN and try again.
- If you’re watching from a browser, you can also try:
- Turning off any ad-blockers
- Signing in from an incognito or private window
Clear your cache
- Clearing your data history can sometimes improve performance. Learn how to clear your cache on your device >
Force stop and relaunch the Sling app
- Closing and restarting the Sling App can solve some streaming problems, but on some devices it can be tricky. Find help from your device manufacturer >
Update the Sling app
- There may have been bug fixes or app updates that haven’t made it to your device yet. Learn how to update the Sling app on your device >
- To clear your data and ensure you have the newest version of the app in one step, you can uninstall and reinstall the Sling app. Don’t know how to uninstall on your device? Find help from your device manufacturer >