If you're not receiving any sound with the video feed, there could be an error with the feed your device is receiving, but it is more often a device configuration or single channel issue.

The steps listed below can resolve most streaming issues. In order to save you time, we recommend that you try these steps in the order they are listed below.

Note: Before beginning troubleshooting, make sure that you're using the most recent/updated version of the Sling TV app on your device.

STEP 1 Check Volume Controls

• Ensure the volume on your TV, streaming device and/or surround-sound system is NOT muted or turned down.
• If you have a Bluetooth enabled device, make sure no other devices are actively paired to your audio output.

STEP 2 Change Channels

• For issues with programming on a specific channel, try changing channels, then change back to the original channel. Alternatively, you can open your guide and re-select the channel you’re currently viewing to relaunch the stream.
• If audio is missing from only one (1) channel, it is likely a problem with the feed we are providing from the programmer and is NOT typically an issue you will be able to resolve with troubleshooting. We have command centers that monitors for these types of issues 24 hours a day. We can often resolve such issues in a short period of time depending on the complexity of the problem and whether or not it is our delivery or the feed coming from the programmer. We appreciate your patience if an event like this occurs, but rest assured, we will have the audio restored as soon as we can!
• Proceed to the next steps if you are missing audio on all channels.

STEP 3 Sign Out

• Sign out of the Sling app by selecting Settings > Account > Sign Out. Once you’ve returned to the login screen, re-enter your email and password to sign back in.
• Instead of a sign-in option, some devices will show a link on the screen. Follow this link to sign back into your account.

STEP 4 Restart Your Device

In many cases, restarting your device will resolve issues like blank or frozen screens.

• Simply unplugging your streaming device from the wall/power outlet and plugging it back in will restart your device.
• If you continue to have issues streaming after restarting, try troubleshooting your connection >

STEP 5 Check Your HDMI Cable

Make sure your HDMI cable is in good repair and inserted correctly:

• Push firmly on both sides of the cable to ensure that one end is fully attached to the TV, and the other is fully attached to your streaming device.
• Some HDMI cables are directional, which means they only transmit information in one direction. Try swapping the ends of the cable between your TV and streaming device and vise-versa.
• Try a different HDMI port/outlet on your TV.
• Try a different HDMI cable.
• Try using an optical audio cable if your device and TV support this feature.
• Check your TV audio output settings, including whether it is configured to the TV speakers, optical cable, external receiver, or ARC cable.
• Make sure you are using an HDMI cable plugged into an HDMI port -or- an ARC compatible cable plugged into the ARC port labeled on your TV or receiver.

STEP 6 Try Another App or Device

Unfortunately, it looks like things aren't working quite right on your device right now. Please try using a different device with the Sling TV application on it so you can continue watching.

• If the Sling app works on another device, please call your device manufacturer for assistance.

• If the Sling app does not work on another device, there may be an issue with your account. Please contact us for assistance.