Error Messages
Error Messages (or Codes) can happen for various reasons. Thankfully, many times you can fix them easily with just a few simple steps.
Search by Error Code
We always advise to check the Contact Us page to see if the error you received is part of an outage-related event.
However, if you know the Error Code, you can click on your section below for our common troubleshooting steps. Chances are, this will save you the time it would take to get connected with an agent.
Buffering Error Codes
[21-51], [21-20], [21-37], [4-402], [6-9], [543-1]
Sometimes, apps can encounter temporary glitches or bugs. Restarting the Sling TV app can help refresh its functionality and resolve any issues it might be experiencing.
Sling TV requires a stable internet connection for smooth streaming. Use an internet speed testing tool to check if your internet speed meets Sling TV's recommended minimum requirements. Slow internet speeds can cause buffering or playback issues.
Ensure that your device is connected to a stable WiFi network. If WiFi is turned off, your device might be using cellular data, which can be slower and less reliable for streaming.
Your modem or router might be experiencing connectivity issues. Power cycling your modem/router by unplugging it, waiting for a minute, and then plugging it back in can often resolve these issues by resetting the connection.
Playback Error Codes
[27-7], [27-5], [28-66], [28-60], [28-29], [28-30], [29-1], [7-403]
Ad-blockers can interfere with the proper functioning of streaming services like Sling TV, causing playback errors or preventing content from loading. Disable any ad-blocking extensions or software on your device and try streaming again.
Sometimes, apps can encounter temporary glitches or bugs. Restarting the Sling TV app can help refresh its functionality and resolve any issues it might be experiencing.
Just like with the Sling TV app, sometimes streaming devices can encounter glitches that can be resolved by restarting them. Power off your streaming device, wait for a minute, then power it back on and try accessing Sling TV again.
Outdated versions of the Sling TV app may contain bugs or compatibility issues that can affect performance. Check for any available updates for the Sling TV app in your device's app store and install them if necessary.
Video Will Not Load Error Codes
[22-30], [10-100], [8-702]
Ad-blockers can interfere with the proper functioning of streaming services like Sling TV, causing playback errors or preventing content from loading. Disable any ad-blocking extensions or software on your device and try streaming again.
Outdated versions of the Sling TV app may contain bugs or compatibility issues that can affect performance. Check for any available updates for the Sling TV app in your device's app store and install them if necessary.
Sometimes, apps can encounter temporary glitches or bugs. Restarting the Sling TV app can help refresh its functionality and resolve any issues it might be experiencing.
Just like with the Sling TV app, sometimes streaming devices can encounter glitches that can be resolved by restarting them. Power off your streaming device, wait for a minute, then power it back on and try accessing Sling TV again.
Sign In Error Codes
[10-51], [11-6], [11-7]
Not necessarily a step, but something to consider if you are experiencing these streaming errors. If you’re not streaming from within the US, your location will not allow you to stream Sling TV.
VPNs (Virtual Private Networks) can sometimes interfere with streaming services by masking your device's location or altering its network settings. Disable any VPN services you have enabled and try streaming Sling TV without it.
Geolocation services can also affect how Sling TV delivers content to your device. Disabling geolocation settings on your device can sometimes resolve issues with regional restrictions or content availability.
Your modem or router might be experiencing connectivity issues. Power cycling your modem/router by unplugging it, waiting for a minute, and then plugging it back in can often resolve these issues by resetting the connection.
Can't Find Your Error Code? Try These:
The steps listed below can resolve most streaming issues.
If you're having trouble with a specific channel, try switching to another channel and then back again. You can also open your channel guide and select the channel you're currently watching to refresh the stream.
Having too many apps open can slow down your device. Close any apps you're not using while streaming to improve performance.
To sign out of the Sling app, go to Settings > Account > Sign Out. After signing out, log back in with your email and password. Some devices may display a link instead of a sign-in option. Follow the link to sign back into your account.
Restarting your device can often fix issues like frozen screens. Simply unplug your streaming device from the power outlet and then plug it back in.
If you’re seeing issues when streaming Sling on a browser, such as long load times, frequent time-outs or buttons not being clickable, try the following steps:
If you’re using ad-blocker software or a VPN, try disabling it before you troubleshoot further
Switch to private browsing or incognito mode
Clear your browser's cache - Get help clearing cache >
Bandwidth is the rate at which data can be transmitted from the internet to your device. Be sure you have the right amount of bandwidth for streaming video:
Error Messages, or Error Codes, are common with any streaming platform. If you’re struggling to understand your specific issue, our team is ready to help. Contact us for assistance.
Not finding what you're after?
- Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
- Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.
- For even more comprehensive viewing guides and sports schedules head over to sling.com/whatson.