Troubleshooting & technical issues
You can fix most streaming issues by trying a few basic things. We’ve put together a list of common solutions for you:
Multi-device streaming
The amount of devices you can watch Sling on at the same time varies depending on your base plan.
Specific technical issues
Find troubleshooting steps specific to the issue you’re having.
- Audio & video out of sync
- Black screen
- Buffering
- Closed captioning issues
- Blackouts & viewing restrictions
- HDCP content disabled
- Incorrect guide
- Missing audio
- Missing channels
- Sling has crashed
- Small picture on screen
Using Sling
Learn how to make the most of Sling’s features.
- Download the Sling mobile app
- Manage your account
- Set up closed captions
- Using DVR
- Using the guide
- Using player controls & time shifting
- Set and manage parental controls
- Search for a show, game, or program
- Using Alexa voice control
- Settings
Device specific help
Find troubleshooting steps for specific devices and links to more information from their help centers.
- Supported devices
- Clear the cache on your device
- Updating the Sling app
- AirTV device help
- Set up a Roku
DVR & recording help
Get help with any issues related to recording or watching programming on DVR.
Antennas
Get details on all things antennas! From setting up your antenna and how to get the best reception, to troubleshooting reception issues.
- Find the best placement for an HD antenna
- Frequently asked questions about antennas
- Troubleshoot HD antenna audio & video issues
- Receiving a poor HD antenna signal
- Get over-the-air channels on your LG TV
Error messages
Look up codes and find information to resolve errors received while streaming Sling TV.
Not finding what you're after?
- Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
- Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.