Channels may not be showing in your guide for a number of reasons. Let's see if we can figure out what is preventing them from showing up.
Before troubleshooting, try the following steps:
- If you're using cellular data (3G, 4G LTE etc.), try enabling airplane mode on your device, then turning it off to reset your location
- Try connecting to a local WiFi network (if available)
- Lastly, if channels are missing from your subscription when watching from home, double-check your IP address:
Make sure to check your IPv4 listing.
Note: If the tool shows you outside the metro area where you're currently streaming (for example, you're in Denver and the tool shows you in Seattle), please contact your Internet provider for assistance.
If the tips above did not help, try the following steps to resolve the issue:
If you're watching on a mobile device, ensure that location services are enabled.
To enable location services on an iOS device:
- From the device home screen, tap the Settings icon
- Select Privacy > Location Services > Sling TV
- Make sure that While Using the App has a check mark next to it
To enable location services on an Android device:
- Tap the Settings icon
- Select Location > Google Location Reporting > Location Reporting
- Toggle the switch to On
Check to make sure that the channel you are looking for is included in your subscription.
- Sometimes, what available channels we offer can get confusing. Please visit our channels page, and select your channel to see if it's included in your service. If you are not sure which service you subscribe to, sign into your Sling TV account via www.sling.com and click CHANGE SUBSCRIPTION. You can also locate your subscription information within the app on your device. To do so, click SETTINGS, then open Account.
If you do not see a specific channel in your guide, please make sure first that you have no active filters. When your guide is filtered, it only presents channels relating to a certain theme. For example, Sports or Lifestyle channels