Important Note: We're currently investigating a known issue in relation to the cancel process. Find more information and potential workarounds HERE >
We hate to see you go, but if you need a break, you can easily pause or cancel your subscription at any time.The options to pause or cancel can be found by logging in to your My Account page at sling.com.
Frequently Asked Questions
- Can I still watch after I cancel? >
- I deleted the app; will that cancel my subscription? >
- I'm getting errors when trying to pause or cancel >
- I cancelled, but I'm still being charged >
- I don't see the option to Pause or Cancel >
Find and select Pause Subscription from the My Account dashboard
Choose how long you want to pause your subscription for (1, 2 or 3 months)
Select Next and follow the on-screen instructions to finish pausing your subscription
The pause will take effect beginning on your next billing date
Important note: Customers taking advantage of promotions (prepay bundles, annual plans, free trials), customers using only gift card as payment, customers that signed up through their devices (excluding Roku), customers that signed up through an affiliate retail partner or customers using Amazon Pay are not eligible to pause their subscriptions at this time.
Find and select Cancel Subscription on the My Account dashboard
Follow the on-screen instructions to finish cancelling your subscription
Once finished, we’ll let you know when your cancellation will take effect, where we’ll send a confirmation email and how you can restart service
After you cancel, your current paid subscription will run for the duration of your billing cycle or any prepaid period. This means you can continue to enjoy your subscription until your renewal date. If you cancel during a free trial, service will be terminated immediately. Note that we do not provide refunds for prepaid or partial months of service.
Frequently Asked Questions
Find additional details and helpful links below
If you recently cancelled your paid SLING TV subscription, you’ll continue to receive service until the end of your current billing cycle (cancelling a free trial will have terminated your subscription immediately).
Once your account expires, you can come back as often as you’d like to enjoy hours of free content using the SLING free experience. Find the free experience on these select devices:
Select web browsers
No. You’ll still need to log in and cancel your subscription online. Follow the steps above for assistance.
If you’re seeing errors on the Pause Subscription or Cancel Subscription pages such as long load times, frequent time-outs or buttons not being clickable, try switching to private browsing or incognito mode, or clear your browser cache:
Click More (3 vertical dots) in the top right of the browser window
Click More tools > Clear browsing data
Choose a time range, or select All time to delete everything
Next to Cookies and other site data and Cached images and files, check the boxes
Click Clear data
Select Settings and more > Settings > Privacy and services
Under Clear browsing data, select Choose what to clear
Choose a time range from the drop-down menu
Choose what types of data to clear
Select Clear Now
For Mac, in the Safari app, choose History > Clear History, then click the pop-up
Choose how far back you want your browsing history cleared
For iOS, open the Settings app, then scroll down and select Safari
Scroll down and tap Clear History and Website Data
Tap again to confirm
Click the menu button and select Options
Select the Privacy & Security panel
In the Cookies and Site Data section, click Clear Data
Choose what to clear, then click the Clear button
Additionally, if you’re using ad-blocker software or a VPN, try disabling it to make your changes.
If you cancelled your subscription but are still seeing charges, there are a few things you can check:
Make sure your account was actually cancelled:
Log in at sling.com
If your account is cancelled, the My Account page will display options for restarting service (do not select this option if you don’t wish to restart)
If the account has not been cancelled, the My Account page will display information about your next billing date and options to change your subscription. Follow the instructions above to cancel your subscription
Check that you don’t have another account
Visit the Forgot Username/Email page
To confirm your identity, enter your first and last name, and the last 4 digits of the card being charged
If we’re unable to locate an account, or if you don’t recognize the email address returned, please use the links provided on that page to contact us and we can help you out
Occasionally, we’ll offer limited free trials or previews that don’t require you to enter payment information. If you never provided payment information when signing up for a free trial, you won’t need to cancel the trial; it will automatically expire following the end of the trial period.