You can make changes to your subscription through your My Account page. Start by logging in to your account and selecting Change Subscription on the dashboard.
Adding And Removing Extras
The top of the Change Subscription page will detail your current subscription. Select the drop-down (Your Current Service) Extras to see what Extras are available, like DVR Plus, Sports Extra, Kids Extra and more.
Choose +ADD to add an Extra to your subscription. The icon will change to a checkmark
To remove an Extra, select the checkmark. It will change to say +ADD
Once you’re satisfied, scroll to the bottom of the page and select Review
From there, follow the on-screen instructions to review and confirm your subscription changes.
If you’re adding Extras to your subscription, the change will take place immediately. When removing Extras, the change will take place at the end of your current billing cycle.
Additional Subscription Changes
- Changing Your Base Service >
- Adding a Standalone Service >
- Add Extras in the SLING App >
- Add Extras with a Gift Card >
- Adding & Removing Extras on an Amazon Device >
Frequently Asked Questions
Additional Subscription Changes
Find more information and helpful links below
Changing Your Base Service
You can easily change your base service from SLING Orange to SLING Blue or vice versa from the My Account page:
Log in to your account and select Change Subscription
Any Extras currently on your account will not automatically switch, so if you want to keep your Extras, select the drop-down (Your Subscription) Extras to see which Extras you’re currently subscribed to
Important Note: The availability of some channels with an Extra may vary depending on your base service
Next, switch your base service. Press +SELECT next to the base service you want to switch to; the base service you’re currently subscribed to will automatically de-select
Add back your Extras by selecting the drop-down (Your Subscription) Extras and pressing +ADD next to the Extra or Extras you want to add. +ADD will change to a check-mark when selected
Once you’re satisfied, scroll to the bottom of the page and select Review
From there, follow the on-screen instructions to review and confirm your subscription changes.
Adding A Standalone Service
Standalone services are premium channels that can be added on their own, or added on to your existing subscription. Adding a standalone service to an existing subscription is similar to adding an Extra:
Log in to your account and select Change Subscription
Find Standalone Subscriptions under the section that details your current subscription
Select Show More to see all available standalone services
Choose +SELECT next to the standalone you want to add. The icon will change to a check-mark
Scroll to the bottom of the page and select Review
From there, follow the on-screen instructions to review and confirm your subscription changes.
To remove a standalone from your subscription, follow the steps above, but press the check-mark to de-select the standalone. It will change to say +SELECT.
Learn more about Standalone Subscriptions >
Adding Extras In The App
On most devices, you can add programming like Extras, Standalone Subscriptions and even Cloud DVR Plus right through the SLING app.
Launch the SLING app
On your My TV page, scroll down until you find the Add Premium Channels & More ribbon
Scroll left or right to find the service you’d like to add and select it
Select Purchase Now and follow the on-screen instructions to finalize
Your new programming should be available within a few seconds; on some devices, you may see a pop-up message stating that you’ll need to restart the app
If you don’t see this option on your device, no worries! You can still make changes to your subscription at sling.com.
Log in to My Account to remove any extras added through the SLING app. Follow the instructions above for Adding And Removing Extras.
Adding Extras With A Gift Card
To add programming to your subscription with a gift card, log in to your account and follow the steps under Adding And Removing Extras above to select the programming you’d like to add.
Once you’ve selected your programming, scroll to the bottom of the page and select Redeem a gift card
Add the gift card number in the field provided, then select Apply
When the gift card has been applied, select Continue
Finally, review your changes and submit to apply the changes to your subscription
Adding And Removing Extras On Your Amazon Device
If you created your SLING TV account through your Amazon device, you can make changes to your subscription in the SLING app.
Launch the SLING app, select Settings then Account
Select Add/Remove Service
If you want to change your base service, you can do so on the first page. To bypass this page, select Continue
Note: Changing your base service will automatically remove any Extras you currently subscribe to
Next, select any Extras you want to add
Once you’re satisfied, confirm your selections, then review the changes and hit Finish & Submit
Follow the on-screen instructions to finalize your subscription changes
Frequently Asked Questions
Find answers to common questions and helpful links below
How Am I Billed When Adding Or Removing Extras?
Charges for any Extras added to your subscription are collected immediately at a prorated amount for the remainder of your current billing cycle. On your renewal date, you’ll be charged the full price for your new service.
When removing an Extra from your subscription, the Extra will be removed from your subscription on your renewal date, and you won’t be charged for the service.
Where Can I See What Channels Are In An Extra?
Visit our services page to see what channels are available in SLING Orange, SLING Blue and Extra services.
I’m Not Seeing A Channel I Added
The availability of certain channels in an Extra can vary depending on which base service you subscribe to. To make sure you should be receiving a channel:
Confirm your service(s) in the SLING app by selecting Settings, then Account. You’ll see your current subscription(s) listed on the page
Visit our Service Optimizer and search for your channel to make sure it’s available with the base service + Extra combination you’re currently subscribed to
If the channel isn’t available with your current base + Extra subscription (and you still want to see it), follow the steps for Changing Your Base Service above
If you have the correct subscription and you’re still not seeing your channel, try the following:
Give it a few minutes: Most subscription additions take place within a few seconds, but it can take up to 10 minutes for channels to be added
Relaunch the SLING app: The app may just need to refresh
If you’re still not seeing your channel, try troubleshooting the issue
Troubleshoot a missing channel >
I’m Getting Errors When Changing My Subscription
If you’re seeing errors on the Edit Subscription page such as long load times, frequent time-outs or buttons not being clickable, try switching to private browsing or incognito mode, or clear your browser cache:
Chrome:
Click More (3 vertical dots) in the top right of the browser window
Click More tools > Clear browsing data
Choose a time range, or select All time to delete everything
Next to Cookies and other site data and Cached images and files, check the boxes
Click Clear data
Edge:
Select Settings and more > Settings > Privacy and services
Under Clear browsing data, select Choose what to clear
Choose a time range from the drop-down menu
Choose what types of data to clear
Select Clear Now
Safari:
For Mac, in the Safari app, choose History > Clear History, then click the pop-up
Choose how far back you want your browsing history cleared
For iOS, open the Settings app, then scroll down and select Safari
Scroll down and tap Clear History and Website Data
Tap again to confirm
Firefox:
Click the menu button and select Options
Select the Privacy & Security panel
In the Cookies and Site Data section, click Clear Data
Choose what to clear, then click the Clear button
Additionally, if you’re using ad-blocker software or a VPN, try disabling it to make your subscription changes.