8-12 authorization errors can occur for a number of reasons on a number of different devices. Choose an option from the list below to learn more about 8-12 errors and the steps you can take to resolve them.
- This is happening when watching a specific show >
- This is happening on a specific device >
- Learn More >
Content-Specific
If you receive an 8-12 error while watching a specific channel or show, it's likely because that programming was available for a free preview. Receiving an 8-12 error means you no longer have access to that content. This error may show as 8-701 or 17-753 on Apple devices. Follow the link below to get instructions for resolving an 8-701/17-753 error:
Check our available free previews below to see if the preview for this content has ended:
Device-Specific
If you're receiving an 8-12 error on a device listed below, find steps to resolve the issue:
Apple Devices (Apple TV/iOS) >
Samsung:
- Update the SLING app
AirTV Mini and AirTV Player:
- Update the SLING app
- Sign out and back in to the SLING app
- Restart your device
Amazon Fire:
- Update the SLING app
- Sign out and back in to the SLING app
- Restart your device
XBOX One:
- Update the SLING app
- Sign out and back in to the SLING app
- Restart your device
Apple Devices:
This error may show up as 8-701 on Apple tvOS (Apple TV) or iOS (iPhone, iPad, iPod Touch) devices. Follow the link to get instructions for resolving an 8-701 error:
Browsers (Chrome, Edge, Safari):
- Update your browser
LG TV:
macOS:
- Update MacOS to at least version 10.10.X
- Update Google Chrome to at least version 69
Additional Info
8-12 errors typically resolve themselves after 24 hours. If you're unable to resolve the error using the steps provided, please try watching on a different device until then.
We hope to have this issue resolved in a coming release. In the meantime, if your device is not listed above or the recommended steps did not help, please try relaunching the SLING app and then contact us using the chat link on this page. Our agents have additional steps that may help.