Error 8-701

A recent update to the Sling app on Apple devices may cause you to see error code 8-701 or 17-753. If you’re seeing this error code, it’s because your device hasn’t yet installed the update. 

Most Apple devices can be set to update apps automatically, however, you may need to manually install this update in order to keep watching.

Choose your device from below for instructions on updating the Sling app:

iPhone, iPad or iPod Touch

• Launch the App Store, then tap Today on the bottom of the screen

• Tap the profile icon at the top of the screen

• Scroll down to see pending updates; tap Update next to the Sling app 

Apple TV

• Launch the App Store, then scroll over and select Purchased

• On the left side of the screen, highlight All Apps, then scroll down and select Sling TV

• If an update is available, an Update button will be available on the app info screen

In some cases, you may receive an 8-701 error when watching a specific show or channel. In most cases, this means the programming you were viewing was on a free preview, and that preview is no longer available. Double-check our available free previews to check if the content you were viewing is still available:

• Free Previews >

Additionally, we've received reports of customers experiencing this error on devices other than Apple. If you receive error 8-701 on a non-Apple device, follow the steps below to troubleshoot the issue.

< CLICK ON A TROUBLESHOOTING STEP BELOW >

Error 8-702

We've received reports of 8-702 errors occurring on different devices. Please try the following steps to resolve this error:

< CLICK ON A TROUBLESHOOTING STEP BELOW >

If you’re unable to resolve the error using the other steps listed above, please take note of the following information before contacting us:

• When the error occurred (when selecting a show, in the middle of watching, etc.)

• What type of program you were watching (live, on-demand, DVR recording)

• What device you were using (browser, mobile app, streaming device)

When you're ready, click on the chat icon on your screen below and select the option to "TROUBLESHOOT" If our Chatbot is not able to resolve the problem, you will be connected to a live chat representative.

Not finding what you're after?

• Try using the Search Bar above to locate your answer. Search with one-word terms such as "DVR" or "account." 
• Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
• Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.