Error Code 7-100
7-100 errors are related to an issue with your channel guide. Before beginning troubleshooting, please turn on debug logging within your app.
< CLICK ON A TROUBLESHOOTING STEP BELOW >
Turn your device off & back on again, or follow device specific restart instructions. Click on the link below to view device specific troubleshooting steps, including:
- Clearing Cache on your Device/ Browser
- Updating the Sling App
- Relaunching the Sling App
- Restarting a Device
- Reinstalling the Sling App
- Moving the Sling App on your Device App Ribbon
If you’re unable to resolve the error using the other steps listed above, please take note of the following information before activating Debugging:
When the error occurred (when selecting a show, in the middle of watching, etc.)
What type of program you were watching (live, on-demand, DVR recording)
What device you were using (browser, mobile app, streaming device)
These types of errors are usually related to an issue with your channel guide. Before beginning troubleshooting with our Virtual Assistant or one of our agents, please turn on debug logging within your app.
Enabling Debug Logging in the Sling TV app:
BROWSER
- From a browser: login to your account settings >
- Select Support
- Toggle Enable Debug Logging to ON
- Depending on your device, this may show as Enable Logging or Turn on Logging
MOBILE APP
- From the Sling mobile device app: Click on the 3 horizontal lines at the top of the screen.
- Select Settings
- Select Support
- Toggle Enable Debug Logging to ON
- Depending on your device, this may show as Enable Logging or Turn on Logging
- Depending on your device, this may show as Enable Logging or Turn on Logging
If you’re unable to resolve the error using the other steps listed above, please take note of the following information before contacting us:
When the error occurred (when selecting a show, in the middle of watching, etc.)
What type of program you were watching (live, on-demand, DVR recording)
What device you were using (browser, mobile app, streaming device)
When you're ready, click on the chat icon on your screen below and select the option to "TROUBLESHOOT" If our Chatbot is not able to resolve the problem, you will be connected to a live chat representative.
Not finding what you're after?
- Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
- Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.
- For even more comprehensive viewing guides and sports schedules head over to sling.com/whatson.