Error Code 10-407
If you're receiving error 10-407 when attempting to view a movie or Pay-Per-View event purchased through the My Account page at sling.com, make sure you're selecting the event you'd like to view from the Guide tab, rather than Rentals. If you're still having trouble viewing the event you've purchased, try the following steps to resolve the issue:
< CLICK ON A TROUBLESHOOTING STEP BELOW >
Close and relaunch the Sling TV app. Click on the link below to view device specific troubleshooting steps, including:
- Clearing Cache on your Device/ Browser
- Updating the Sling App
- Relaunching the Sling App
- Restarting a Device
- Reinstalling the Sling App
- Moving the Sling App on your Device App Ribbon
If you have experienced an issue with an on-demand title, movie rental, Pay-Per-View purchase, or if you or someone in your household has ordered a Pay-Per-View event by mistake, click on the link below to report an issue:
If you’re unable to resolve the error using the other steps listed above, please take note of the following information before contacting us:
When the error occurred (when selecting a show, in the middle of watching, etc.)
What type of program you were watching (live, on-demand, DVR recording)
What device you were using (browser, mobile app, streaming device)
When you're ready, click on the chat icon on your screen below and select the option to "TROUBLESHOOT" If our Chatbot is not able to resolve the problem, you will be connected to a live chat representative.
Not finding what you're after?
- Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
- Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.
- For even more comprehensive viewing guides and sports schedules head over to sling.com/whatson.