Error Code 9-301 or 9-302

 

If you're receiving a 9-301 or 9-302 error when selecting the Rent button for a Pay-Per-View event, you may have already purchased the title. If you've already purchased, you should see a message that reads Event already purchased - find it on the first channel in the guide. Still don't see the channel? Close and restart the Sling TV app. 

 

If you're not sure that you've purchased the event, log in to My Account, then select the View Billing Details link on the dashboard. Check for a line item that shows the event you want to watch.

 

Go To My Account >

 

If you've purchased the event and are not seeing the title in your guide or in the results when using the Search function, try the following steps to resolve the issue:

< CLICK ON A TROUBLESHOOTING STEP BELOW >

 

Close and relaunch the Sling TV app. Click on the link below to view device specific troubleshooting steps, including:

  • Clearing Cache on your Device/ Browser
  • Updating the Sling App
  • Relaunching the Sling App
  • Restarting a Device
  • Reinstalling the Sling App
  • Moving the Sling App on your Device App Ribbon
 

 

 

  BROWSER

  • From a browser: navigate to your account settings >
  • Select Account
  • Select Sign Out
  • Enter your email and password to sign back in

 

 MOBILE APP

  • From the Sling mobile device app: Click on the 3 horizontal lines at the top of the screen.
  • Select Account
  • Select Sign Out
  • Enter your email and password to sign back in

 

If you’re unable to resolve the error using the other steps listed above, please take note of the following information before contacting us:

  • When the error occurred (when selecting a show, in the middle of watching, etc.)

  • What type of program you were watching (live, on-demand, DVR recording)

  • What device you were using (browser, mobile app, streaming device)


When you're ready, click on the chat icon on your screen below and select the option to "TROUBLESHOOT" If our Chatbot is not able to resolve the problem, you will be connected to a live chat representative.

 

 

Not finding what you're after?

  • Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
  • Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.
  • For even more comprehensive viewing guides and sports schedules head over to sling.com/whatson.

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