Error Code 3-18 or 3-19
3-18 and 3-19 errors are specific to customers viewing Sling TV through their Windows 10 device, or through their browser on a PC.
If the stream will not play, or the quality has greatly decreased, it is usually due to an outdated video card within your device. Make sure your video drivers are up to date, and try the steps below to resolve the issue:
< CLICK ON A TROUBLESHOOTING STEP BELOW >
Update the Sling TV app on your device. Click on the link below to view device specific troubleshooting steps, including:
- Clearing Cache on your Device/ Browser
- Updating the Sling App
- Relaunching the Sling App
- Restarting a Device
- Reinstalling the Sling App
- Moving the Sling App on your Device App Ribbon
- Unfortunately it looks like things aren't working quite right on your device right now, try using another device with the Sling TV application on it so you can continue watching right now
- If the Sling app works on another device, there may be an issue with your device. Please call your device’s manufacturer for further assistance
- If Sling app does not work on another device, there may be an issue related to your account. Please contact us so our team of technical specialists can investigate the issue
If you’re unable to resolve the error using the other steps listed above, please take note of the following information before contacting us:
When the error occurred (when selecting a show, in the middle of watching, etc.)
What type of program you were watching (live, on-demand, DVR recording)
What device you were using (browser, mobile app, streaming device)
When you're ready, click on the chat icon on your screen below and select the option to "TROUBLESHOOT" If our Chatbot is not able to resolve the problem, you will be connected to a live chat representative.
Not finding what you're after?
- Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
- Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.
- For even more comprehensive viewing guides and sports schedules head over to sling.com/whatson.