Error Code 12-25
A 12-25 error can occur when there is an issue with your device communicating with our servers. It normally occurs after making a programming change or attempting to record a show.
We want to get you back to watching as quickly as possible, so try the steps listed below to resolve this error.
< CLICK ON A TROUBLESHOOTING STEP BELOW >
BROWSER
- From a browser: navigate to your account settings >
- Select Account
- Select Sign Out
- Enter your email and password to sign back in
MOBILE APP
- From the Sling mobile device app: Click on the 3 horizontal lines at the top of the screen.
- Select Account
- Select Sign Out
- Enter your email and password to sign back in
Close and relaunch the Sling TV app. Click on the link below to view device specific troubleshooting steps, including:
- Clearing Cache on your Device/ Browser
- Updating the Sling App
- Relaunching the Sling App
- Restarting a Device
- Reinstalling the Sling App
- Moving the Sling App on your Device App Ribbon
Let's double check to make sure your email address entered is correct.
- To do so, Sign in to your account from the Sling TV homepage.
- Next, enter your email address and password, then click sign in
If you’re having trouble logging in to the Sling TV app or your account online, there may be an issue with one of the following. Click on a topic to advance to specific content within our Trouble Logging In article:
- Recover/Change Username/Email Address >
- Recover/Change Password >
- Unauthorized Access to Your Account >
- Login Errors & Loading Issues >
Uninstall and reinstall the Sling TV app. Click on the link below to view device specific troubleshooting steps, including:
- Clearing Cache on your Device/ Browser
- Updating the Sling App
- Relaunching the Sling App
- Restarting a Device
- Reinstalling the Sling App
- Moving the Sling App on your Device App Ribbon
If you’re unable to resolve the error using the other steps listed above, please take note of the following information before contacting us:
When the error occurred (when selecting a show, in the middle of watching, etc.)
What type of program you were watching (live, on-demand, DVR recording)
What device you were using (browser, mobile app, streaming device)
When you're ready, click on the chat icon on your screen below and select the option to "TROUBLESHOOT" If our Chatbot is not able to resolve the problem, you will be connected to a live chat representative.
Not finding what you're after?
- Try using the Search Bar above to locate your answer. Search with one-word terms such as "DVR" or "account."
- Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
- Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.