Troubleshooting is a process of elimination. While some of the steps below might seem obvious, following them in sequence will help to identify the issue or eliminate potential causes.

1. Try relaunching the channel by re-selecting it from the guide menu
2. Change to a different channel and then change back to your original selection
3. If the issue is experienced on all channels, try watching a TV show or movie available with your channel's Video On-Demand selection.
4. If all of the above steps were unsuccessful, restart your device and try again.
   • Turn your device off & back on again, or follow device specific restart instructions.

If the issue persists and is with all channels, continue with the other troubleshooting steps specific to this error code message.

Some VPN services cause our system to believe you are streaming from somewhere else, or are blocked by our service. If you are currently streaming while connected to a VPN, disconnect it. Additionally, disable any ad-blockers you may be using.

If available, try connecting to a different service provider, such as a different available WiFi network or a mobile data connection

• If Sling works properly while using this different network, please contact your service provider for assistance

Note: If testing a mobile data provider, this will count toward your mobile data usage (if applicable).

If you are physically located in an area this programming cannot stream in, try again later once you have returned to an available region.

Sling TV service is geo-gated, which means services can only be streamed within the 50 United States and Puerto Rico.

Certain errors occur when the live content provided by a programmer is not available to you in your current location, or if the content is blacked out. 

These errors often occur for the following reasons:

• You travel outside the United States
• You are outside of the market where a certain channel is available
• You are trying to watch a program that's blacked out in your area 

More frequently, however, you'll receive this error when attempting to watch a sporting event on a national channel when the game is available in your market on a local or regional channel. 

• Get Information On Available Local Channels >

• Learn More About Blackouts >

If you're watching on a mobile device, ensure that location services are enabled.

To enable location services on an iOS device:

• From the device home screen, tap the Settings icon
• Select Privacy > Location Services > Sling TV
• Make sure that While Using the App has a check mark next to it

To enable location services on an Android device:

• Tap the Settings icon
• Select Location > Google Location Reporting > Location Reporting
• Toggle the switch to On