Error Messages
Error Messages (or Codes) can happen for various reasons. Thankfully, many times you can fix them easily with just a few simple steps.
Search by Error Code
We always advise to check the Contact Us page to see if the error you received is part of an outage-related event.
However, if you know the Error Code, you can click on your section below for our common troubleshooting steps. Chances are, this will save you the time it would take to get connected with an agent.
Buffering Error Codes
[21-51], [21-20], [21-37], [4-402], [6-9], [543-1]
Sometimes, apps can encounter temporary glitches or bugs. Restarting the Sling TV app can help refresh its functionality and resolve any issues it might be experiencing.
Sling TV requires a stable internet connection for smooth streaming. Use an internet speed testing tool to check if your internet speed meets Sling TV's recommended minimum requirements. Slow internet speeds can cause buffering or playback issues.
Ensure that your device is connected to a stable WiFi network. If WiFi is turned off, your device might be using cellular data, which can be slower and less reliable for streaming.
Your modem or router might be experiencing connectivity issues. Power cycling your modem/router by unplugging it, waiting for a minute, and then plugging it back in can often resolve these issues by resetting the connection.
Playback Error Codes
[27-7], [27-5], [28-66], [28-60], [28-29], [28-30], [29-1], [7-403]
Ad-blockers can interfere with the proper functioning of streaming services like Sling TV, causing playback errors or preventing content from loading. Disable any ad-blocking extensions or software on your device and try streaming again.
Sometimes, apps can encounter temporary glitches or bugs. Restarting the Sling TV app can help refresh its functionality and resolve any issues it might be experiencing.
Just like with the Sling TV app, sometimes streaming devices can encounter glitches that can be resolved by restarting them. Power off your streaming device, wait for a minute, then power it back on and try accessing Sling TV again.
Outdated versions of the Sling TV app may contain bugs or compatibility issues that can affect performance. Check for any available updates for the Sling TV app in your device's app store and install them if necessary.
Video Will Not Load Error Codes
[22-30], [10-100], [8-702]