Error Code 6-XXX
6-XXX errors are usually caused by server problems or a problem with the actual video content on the server. Try the steps below to resolve the issue:
< CLICK ON A TROUBLESHOOTING STEP BELOW >
Troubleshooting is a process of elimination. While some of the steps below might seem obvious, following them in sequence will help to identify the issue or eliminate potential causes.
- Try relaunching the channel by re-selecting it from the guide menu
- Change to a different channel and then change back to your original selection
- If the issue is experienced on all channels, try watching a TV show or movie available with your channel's Video On-Demand selection.
- If all of the above steps were unsuccessful, restart your device and try again.
- Turn your device off & back on again, or follow device specific restart instructions.
If the issue persists and is with all channels, continue with the other troubleshooting steps specific to this error code message.
If you're casting using a Chromecast or other casting device, to continue watching your TV show or movie, turn off your cast and then stream the content on your mobile device or tablet for a few moments before trying to cast again.
If you’re unable to resolve the error using the other steps listed above, please take note of the following information before contacting us:
When the error occurred (when selecting a show, in the middle of watching, etc.)
What type of program you were watching (live, on-demand, DVR recording)
What device you were using (browser, mobile app, streaming device)
When you're ready, click on the chat icon on your screen below and select the option to "TROUBLESHOOT" If our Chatbot is not able to resolve the problem, you will be connected to a live chat representative.
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- Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.
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