Error Code 6-402
6-402 errors can appear for a number of reasons, but are most often received when you're trying to view content that has been blacked out, is expired, or is no longer available.
Choose an option that best fits what you're watching to troubleshoot or let us know about the issue:
When are you receiving this error?
I'm getting this error watching on a smartphone or tablet
If you're seeing error 6-402 while viewing on an Android phone or tablet, iPhone, iPad, or iPod, first make sure that location services are enabled:
Enable location services on iPhone, iPad, or iPod |
Enable location services on Android phone or tablet |
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If you still receive this error after enabling location services, your program may be blacked out specifically on mobile devices such as smartphones or tablets. Try viewing on your TV, or on a supported browser on PC or MAC by visiting watch.sling.com.
I'm getting this error watching sports
If you're receiving a blackout message when trying to view an NFL, NBA, NHL, or MLB game, double-check to make sure you game isn't on another channel. Sometimes games are blacked out on a local channel or regional sports network, but not the national broadcast. Be sure to check all available channels for your game.
For more information on sports blackouts, please click here.
I'm getting this error watching DVR or On Demand
If you receive error 6-402 when viewing DVR content or a Video-On-Demand program, it may mean the program is expired, or no longer available.
Select the button below to report this issue:
If you’re unable to resolve the error using the other steps listed above, please take note of the following information before contacting us:
When the error occurred (when selecting a show, in the middle of watching, etc.)
What type of program you were watching (live, on-demand, DVR recording)
What device you were using (browser, mobile app, streaming device)
When you're ready, click on the chat icon on your screen below and select the option to "TROUBLESHOOT" If our Chatbot is not able to resolve the problem, you will be connected to a live chat representative.
Not finding what you're after?
- Try using the Search Bar above to locate your answer. Search with one-word terms such as "DVR" or "account."
- Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
- Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.