6-402 errors can appear for a number of reasons, but are most often received when you're trying to view content that has been blacked out, is expired, or is no longer available.
Choose an option that best fits what you're watching to troubleshoot or let us know about the issue:
When are you receiving this error?
I'm getting this error watching on a smartphone or tablet
If you're seeing error 6-402 while viewing on an Android phone or tablet, iPhone, iPad, or iPod, first make sure that location services are enabled:
| Enable location services on iPhone, iPad, or iPod |
Enable location services on Android phone or tablet |
|
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If you still receive this error after enabling location services, your program may be blacked out specifically on mobile devices such as smartphones or tablets. Try viewing on your TV, or on a supported browser on PC or MAC by visiting watch.sling.com.
I'm getting this error watching sports
If you're receiving a blackout message when trying to view an NFL, NBA, NHL, or MLB game, double-check to make sure you game isn't on another channel. Sometimes games are blacked out on a local channel or regional sports network, but not the national broadcast. Be sure to check all available channels for your game. National broadcasts for each league are typically available on the following channels:
| League |
Channel |
NFL |
ESPN |
| NBC |
|
| FOX | |
NHL |
NBC |
| NBCSN |
|
| USA |
|
| CNBC |
|
| Golf Channel |
|
| NHL Network |
|
MLB |
ESPN |
| FOX | |
| FS1 | |
| MLBN | |
NBA |
TNT |
| TBS |
|
| ESPN |
|
| ESPN3 |
|
| NBA TV |
For more information on sports blackouts, please click here.
I'm getting this error watching On Demand
If you receive error 6-402 when viewing a Video-On-Demand program, it may mean the program is expired, or no longer available.
Select the button below to report this issue:
I'm getting this error watching DVR content
If you're receiving error 6-402 when watching a program you've recorded with Cloud DVR, select the button below to report this issue:
As a workaround, check to see if your program is available On-Demand. Click here for details on locating Video On-Demand programming.