Error Code 2-5 or 2-6
2-5 and 2-6 errors are usually caused by a temporary lapse in communication between our systems and your internet service provider. These issues typically resolve themselves in a short time, however, if the issue persists, try clearing the cache on your device before attempting the recommended troubleshooting.
If available, try connecting to a different service provider, such as a different available WiFi network or a mobile data connection
- If Sling works properly while using this different network, please contact your service provider for assistance
Note: If testing a mobile data provider, this will count toward your mobile data usage (if applicable).
If you’re unable to resolve the error using the other steps listed above, please take note of the following information before contacting us:
When the error occurred (when selecting a show, in the middle of watching, etc.)
What type of program you were watching (live, on-demand, DVR recording)
What device you were using (browser, mobile app, streaming device)
When you're ready, click on the chat icon on your screen below and select the option to "TROUBLESHOOT" If our Chatbot is not able to resolve the problem, you will be connected to a live chat representative.
Not finding what you're after?
- Try using the Search Bar above to locate your answer. Search with one-word terms such as "DVR" or "account."
- Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
- Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.