Errors 2-204 or 3-1 are specific to XBOX consoles and are typically caused by the creation of a partial account. Unfortunately, we cannot use the email address you provided to create your account. Please contact us and we will be happy to assist in creating your account.

If you’re unable to resolve the error using the other steps listed above, please take note of the following information before contacting us:

• When the error occurred (when selecting a show, in the middle of watching, etc.)

• What type of program you were watching (live, on-demand, DVR recording)

• What device you were using (browser, mobile app, streaming device)

When you're ready, click on the chat icon on your screen below and select the option to "TROUBLESHOOT" If our Chatbot is not able to resolve the problem, you will be connected to a live chat representative.