If you're receiving the error 15-2 when starting live video, click, tap, or press OK to close the error message pop-up. You should be able to continue watching at that point. 

If you’re unable to resolve the error using the other steps listed above, please take note of the following information before contacting us:

• When the error occurred (when selecting a show, in the middle of watching, etc.)

• What type of program you were watching (live, on-demand, DVR recording)

• What device you were using (browser, mobile app, streaming device)

When you're ready, click on the chat icon on your screen below and select the option to "TROUBLESHOOT" If our Chatbot is not able to resolve the problem, you will be connected to a live chat representative.

Not finding what you're after?

• Try using the Search Bar above to locate your answer. Search with one-word terms such as "DVR" or "account." 
• Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
• Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.