Error Code 12-12
A 12-12 error commonly occurs when your email address or password are entered incorrectly. Try the steps below to resolve the issue:
< CLICK ON A TROUBLESHOOTING STEP BELOW >
Let's double check to make sure your email address entered is correct.
- To do so, Sign in to your account from the Sling TV homepage.
- Next, enter your email address and password, then click sign in
If you’re having trouble logging in to the Sling TV app or your account online, there may be an issue with one of the following. Click on a topic to advance to specific content within our Trouble Logging In article:
- Recover/Change Username/Email Address >
- Recover/Change Password >
- Unauthorized Access to Your Account >
- Login Errors & Loading Issues >
If you’re unable to resolve the error using the other steps listed above, please take note of the following information before contacting us:
When the error occurred (when selecting a show, in the middle of watching, etc.)
What type of program you were watching (live, on-demand, DVR recording)
What device you were using (browser, mobile app, streaming device)
When you're ready, click on the chat icon on your screen below and select the option to "TROUBLESHOOT" If our Chatbot is not able to resolve the problem, you will be connected to a live chat representative.
Not finding what you're after?
- Try using the Search Bar above to locate your answer. Search with one-word terms such as "DVR" or "account."
- Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
- Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.